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FAQ

From the hotel is easy to reach the historicalcenter of Florence?
Yes, thanks to our location you can easily reach on foot the historic center and major tourist attractions.
The train station of Santa Maria Novella is a 4-minute walk from our hotel.

The published rates online on our website are more affordable?
If you book directly from our online system you will get our best rates.

All hotel rooms have balconies?
No, we only have one junior suite room which has a balcony.

The hotel is also accessible for people with disabilities?
Yes, we can accommodate people with disabilities (available upon request via email)
The dedicated bathroom is located outside the room.

Children stay for free?
Children under 3 years old stay free.
We also have a cot available on request.

Do you have a garage of the hotel?
We have an agreement with the Garage - and for our guest there is a special price of 25,00 € per day, with valet at our hotel, at no additional cost.

You can change or cancel a prepaid rate?
This rate It’s not refundable, so it can not be edited / deleted.

Must I use a valid credit card to make a reservation?
Yes, otherwise we could not guarantee your reservation.

Can I bring my pet?
We accept animals of small and medium size , by paying of a fee.(not up to 15 kg ) write a notice at the time of booking.

Wi-Fi is present in both hotel and room?
Free Internet Access available throughout the hotel.

Do you offer smoking rooms?
All our rooms are "no smoking".

I booked a standard room, what is a pre-authorization on my credit card?
The hotel with the pre-authorization reserves the right to pre-authorize credit cards prior to arrival, and as a guarantee in case of no show and cancellation of the reservation according to the terms established.
It is a block on the card that covers the amount of the first night.
THIS WILL NOT GENERATE ANY TYPE OF BANK TRANSFER because it’s not counted, IT’S NOT' A CHARGE.
In case of cancellation of the customer within the terms of the cancellation policy the amount is released.

What happens to the pre-authorization if I cancel my Standard booking?
In case of cancellation of the customer within the terms of the cancellation policy the amount is released.

How soon, the customer can have, again the sum blocked?
The timing depends on the manager of the credit card that can vary from 7 days. 30 days.
Sometimes it takes palce the natural decay of the pre-authorization prior to arrival.